1. Shipping Fee
Free Shipping: Free (Order Over $49.99)
Standard shipping: $6.9
Urgent Shipping: $29.99 (Air Freight)
2. Shipping Time & Methods
Most of our Name Plate is customized and handmade. So it will take 3-7 business days to process your order. We will ship Once your order is done at factory, you will receive an E-mail with tracking information.
Delivery Time= Processing Time + Shipping Time
Free Shipping: 10-25 Working days
Standard shipping: 10-25 Working days
Urgent Shipping: 5-9 Working days (DHL or Other Air Freight)
Please note that：
① These are estimated delivery times only and are not guaranteed.
② If the shipping time does not exceed 14 business days, we will not accept the customer's request for refund due to the long delivery time.
3. Shipping Area
WE SHIP WORLDWIDE, Depends on different regional shipping policies.
If you cannot place an order in your area, please contact us by email at support@customizenames.com
4. Taxes & Duties
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Name Plate Shop. For further details of charges, please contact your local customs office.
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
5. Shipping Track
① Check your e-mail or your account in our shop. You will receive e-mails keeping you up-to-date about the status of your order.
② Contact us. If you still have questions about your order, please contact us via e-mail (support@customizenames.com)
Please keep in mind that the estimated shipping time frames are impacted by your selected shipping method, and do not account for delays caused by vendors or diplomatic relations and weather disruptions.
Contact Us
- Email: support@customizenames.com
- Hours: 9 AM ~ 6 PM during weekdays (expect a delay during weekends and holidays)