Return Policy at a Glance
- Return window: 30 days from the day you receive the item (based on the carrier’s delivery tracking date).
- How to start a return & where to send it: Email support@customizenames.com. Once your return is approved, we will email you the return shipping label together with the return mailing address for our returns department.
- Who pays return shipping: The customer pays return shipping costs, unless the item is defective or we shipped the wrong item. Original shipping fees are non-refundable.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
All products can be returned unopened (unless defective) within 30 days of purchase. A full refund will be given minus original shipping fees. Customer is responsible for fees related to shipping the item(s) back.
To start a return, you can contact us at support@customizenames.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@customizenames.com.
Damages and issues
Please check your order when it arrives and contact us right away if the item is defective or damaged, or if you received the wrong item, so we can look into it and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@customizenames.com.
Need Help? Contact Us
- Email: support@customizenames.com
- Hours: Monday–Friday, 9 AM–6 PM (replies may take longer on weekends and holidays)